Refund policy

Requesting a cancellation or return

For an eligible online purchase, you may notify us that you wish to cancel within 14 days after the goods are delivered. After notifying us, eligible goods should be returned within the following 14 days.

Start through the self-service returns option linked from Self-Service Help. If that portal is not yet available, use Shopify Inbox chat on the store. Do not send a return without following the on-screen instructions.

Condition of returned goods

Returned goods should be unused, unopened and in their original condition. Because this is a consumable product, goods supplied sealed for health or hygiene reasons may not be suitable for return after the seal has been broken. Perishable or otherwise legally exempt goods may also have different cancellation rights.

Faulty, damaged or incorrect goods

If an item is faulty, damaged on arrival or not what was ordered, use self-service help as soon as practical and keep the product and packaging while the issue is reviewed. Your statutory rights are not affected.

Return costs and refunds

Where the law allows, customers may be responsible for the direct cost of returning an unwanted item. We cover or reimburse reasonable return costs where required by law for faulty or incorrect goods. Approved refunds are made to the original payment method after the return is received or sufficient evidence is provided, within the timing required by applicable law.

Subscriptions

Cancelling a subscription stops future eligible orders; it does not automatically cancel an order that has already been processed. Use the customer account subscription controls before the next processing date shown there.

Last updated: 25 August 2026.