Self-Service Help
Find an answer quickly
Use the sections below for product, ordering, delivery and returns guidance. For live order information, sign in to your account or use the order-tracking option in site chat.
Product and ordering
Which sizes are available?
Choose a 100g sample pouch for £8 or a 1kg bag for £50.
How does the 1kg saving work?
The 1kg bag saves £30 (37.5%) compared with buying ten 100g pouches.
Can I subscribe?
Yes. The monthly subscription is available for the 1kg bag and includes a 5% discount. The 100g pouch is one-time purchase only.
Preparation
How do I prepare the lemongrass?
Gently bruise the dry leaves, add freshly boiled water, steep for 7–10 minutes, then shape and serve.
Shipping and tracking
Which delivery options are available?
Available services and charges are shown at checkout for your delivery address. We do not publish unconfirmed delivery promises.
How do I track an order?
Use the tracking link supplied with your order, sign in to your account, or open site chat and choose order tracking.
Returns
How do I start a return?
Review the Refund Policy in the footer. A self-service return portal will be linked here once its app setup is approved.
Delivery calculated separately at checkout.